CANCELLATION POLICY

Each client’s appointment is very important to me. I take great care to ensure scheduling is handled efficiently so that my clients receive the level of service and professionalism that they deserve when they book with me. Cancellations: I understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, I require that you notify us at least 24 hours in advance. This helps me protect my time and respects my clients and ensures that I can continue to deliver upon my promise of exceptional service. Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 25% of the service price. Missed appointments (“no-shows”) will be charged 50% of the service price. This fee is non-refundable and can not be put toward any future services. Appointments booked within 24 hours of the scheduled appointment may be canceled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service total. For large group bookings (such as wedding parties, homecoming / prom groups, etc.), extra time and preparation is needed to make sure I have the space and amenities needed to make your time with us one you’ll always remember fondly. I require that you notify me at least 72 hours in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours notice will incur a cancellation fee of 50% of the service price per guest. I understand that you have a busy schedule, and allow a grace period of 5 minutes after your scheduled appointment time. If you are more than 5 minutes late to your appointment, I may need to reschedule your appointment to accommodate your service(s). If I do not hear from you within 5 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 50% of the service total. Deposits Some appointments require extra time and preparation to accommodate. Appointments that are very time-intensive and/or require materials to be specially purchased for the service (such as hair extensions, multi-process color, color correction, etc.) may require a deposit upon booking. This deposit fee is non-refundable and does not contribute to the service total. Agreement By booking an appointment with me, you acknowledge that you have read and understood my booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.